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Coronavirus Action Plan

Financial Relief Options

COVID-19 Update 3/30

Q&A with Renee DeMarco CEO

Question: We have had a few calls about the safety of our member’s money, Can you tell me how the member’s deposits are insured?
Renee: People Driven Credit Union was started over 90 years ago and is recognized as a strongly capitalized financial institution. We are proud to be an essential business and offer a safe place for member’s deposits. The NCUA (National Credit Union Administration) federally insures funds up to $250,000 and backed by the full faith & credit of the United States government.
Question: What do members need to know about federal payments usually made on the first and third of the month?
Renee: Most of our lobby transactions normally happen between the first and fifth. While our lobbies are now closed, we are providing enhanced service through:
The majority of transactions we are seeing are deposits and withdrawals. We know many members request checks and money orders to pay their bills. While this is a service we don’t usually offer in our drive-thru’s we will be making an exception while our lobbies are closed. Members WILL be able to get checks and money orders through the drive-thru.
We expect the drive-thru wait times to be longer than usual, I would like to ask that our members have patience as we work to serve all of our member’s needs.
Here are 3 things that you can do to help:
  • Have your transaction slips filled out before getting to the window. (Download)
  • Avoid the drive-thru completely by using our ATM for deposits, withdrawals and balance inquiries.
  • Or use our online banking and mobile app. Remember you can deposit checks through our mobile app.
Question: What are we doing to promote the safety of our staff and members.
Renee: People Driven Credit Union takes the safety of our staff and our members very seriously and was on top of this issue long before the state mandates. We are equipped with the supplies recommended for minimizing the risk of spreading the virus. (More from the CDC)
  • Staff regularly disinfects surfaces throughout the day
  • Actively following strong social distancing practices
  • Educating staff, urging them to stay safe always

Protecting your information

COVID-19 Update 3/23

What the Michigan shelter in place order means for our membership.

Dear People Driven Credit Union Family,

We find ourselves in extraordinary circumstances, coming together to ensure the health and safety of our families, neighbors, and members as the COVID-19 pandemic continues to escalate.  The health and safety of our team and our members is our top priority.

The governor recently issued orders directing all non-essential businesses to close in an attempt to slow down the spread of the coronavirus.  Being a financial institution, People Driven Credit Union is considered an essential business.  As such we will remain open to service our membership during this crisis. We are considered an essential business and will remain open, we will continue to follow guidelines and recommendations from the CDC.

We will maintain normal drive-thru hours:

Monday – Thursday: 9:00 a.m. to 5:00 p.m.

Friday: 9:00 a.m to 6:00 p.m.

Saturday 9:30 am – 1:00 pm

Remember to use all of our digital options, including:

Along with our regular services, I want to remind you that your People Driven Credit Union funds are Federally insured by the National Credit Union Administration (NCUA).

We will keep you posted on any new developments.

As always; Stay calm, stay safe, and most importantly, please stay home as much as you can!

Renee DeMarco

CEO & President

Lobbies Closed & Regular Drive-Thru Hours

Monday – Thursday 9 am – 5 pm

Friday 9 am – 6 pm

Saturday 9:30 am –  1 pm

What you can do online:

  • Disputes
  • Wire Transfers
  • Loan Applications
  • Membership Applications
  • Transfer Money
  • Transaction History
  • View Past Statements
  • Mobile Deposits

Additional Drive-Thru Services:

  • Money Orders
  • Loan Checks
  • Make Loan Payments
  • Corporate Drafts
  • Cash withdrawal limits $2,500

Skip a pay

COVID-19 Update 3/17

 

A message from the Board of Directors of People Driven Credit Union

March 17, 2020

Dear Valued Members,

This is an unprecedented time for all of us and we wanted to share with you the measures we are taking regarding the Coronavirus (COVID-19).

Your health and safety are our top priorities and at the heart of every decision, we make.  We believe it’s critical to do our part to help reduce the transmission of COVID-19.  Here are some of the steps we are taking to protect everyone in this ever-evolving situation.

  • Branch lobbies have been closed until further notice. Contact center and drive-thru hours have been expanded to ensure we are available to assist you when you need us.
  • We have developed loan and payment assistance programs. You may be experiencing financial hardship, we are here to help. Our team is ready to create a plan with solutions to fit your situation.
  • We are diligently following guidelines and best practices from the Center for Disease Control and Prevention (CDC).
  • Across all of our branches, we have increased our daily cleaning routines, including more frequent hand washing, and sanitation of equipment.

For a number of weeks now, People Driven Credit Union has been following our business continuity plan to ensure that access to funds and services remains certain.  We have secure systems in place to allow essential functions to be performed remotely in order to avoid interruption to member services.  Your deposits are insured through the National Credit Union Administration (NCUA); you can be confident that your money will always be here for you when you need it.

While the environment around us is uncertain, we take comfort in the fact that we have an exceptional team and a strong supportive community.  We remain prepared to serve and hope that our website, apps and social channels can be a source of support and solutions for you.  As always, we value your credit union membership and look forward to serving all of your financial needs.

Regards,

 

 

 

Renee DeMarco

President/CEO

 

 

 

Claudia Hunter

Board Chairperson

We are continuing to implement measures as recommended by the Centers for Disease Control and Prevention (CDC) in addition to our own health and hygiene protocols.

Renee DeMarco CEO of People Driven Credit Union

People Driven Credit Union will continue to employ rigorous sanitation standards including:

  • Ongoing training for associates on maintaining a safe workplace
  • Specified intervals for disinfection of important areas
  • Accessible hand washing and sanitized work stations

People Driven Credit Union members have access to many remote services available 24/7 including:

If you have been impacted by COVID-19 and find yourself facing financial difficulties, we encourage you to reach out to us to discuss how we might be of assistance.

248-263-4100

COVID-19 Update 3/13

 

People Driven Credit Union’s Continuity Measures

For a number of weeks now, People Driven Credit Union has been following our continuity plan to ensure that the access to funds and services remains certain. Member’s deposits remain guaranteed by the NCUA and full faith of the United States of America.

People Driven Credit Union has secure systems in place to allow essential functions to be performed remotely in order to avoid interruption to member services.

The National Credit Union Administration (NCUA) requires continuity plans to be practiced consistently for this type of challenge by all credit unions. We have been following this plan from the beginning and will continue to do so moving forward.

 

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