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People Driven Credit Union

How do I report an ATM/Debit card lost or stolen?

To report a lost or stolen ATM/debit card to People Driven Credit Union, call 888-241-2510 immediately so we can help secure your account and issue a replacement.

Immediate steps

  • Contact our 24/7 lost/stolen hotline at 888-241-2510.
  • Review recent transactions and report unauthorized activity.
  • Request a replacement card and update recurring merchants.

The moment you realize your card is missing, call our dedicated 24/7 lost/stolen hotline at 888-241-2510. If you’re calling from outside the United States, use 909-941-1398. During regular business hours, you can also speak with our friendly local team at 844-700-7328 (844-700-PDCU).

Our representatives will instantly deactivate your card to stop any potential misuse. Have your member number ready to speed things along. Once reported, log in to the MyPDCU mobile app or online banking at my.peopledrivencu.org to review all recent transactions. Spot anything suspicious? Tell us right away so we can investigate and reverse it. Under federal Regulation E, your liability for unauthorized transactions is usually $0 when you report promptly, before any fraud occurs or within two business days of noticing the loss.

We’ll order your new Visa Debit card immediately, which typically ships in 3–5 business days and arrives at the address on file in 7–10 calendar days. While you wait, you can still access your funds anytime through the app, mobile check deposit, bill pay, transfers, or by visiting any of our five convenient branches in Livonia, Southfield, Warren, Ypsilanti, or Romeo.

Here are 5 important things you should do after you report your card lost or stolen:

  1. Monitor your account daily in the MyPDCU app and report any unfamiliar activity immediately.
  2. Update all recurring payments (utilities, subscriptions, insurance, etc.) with your new card details as soon as it arrives.
  3. Activate the replacement card right away by calling 866-762-0558 from your registered phone.
  4. Enable real-time transaction alerts and use the app’s debit card controls to set limits or lock spending.
  5. Contact our Member Center at 248-263-4100 if you need help with anything or want extra fraud protection tips.