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People Driven Credit Union

Member Services

Report Lost/Stolen Cards

Lost your debit or credit card? Report it immediately to protect yourself from fraudulent activity

If your People Driven Credit Union debit, ATM, or credit card is lost or stolen, report it immediately. Choose the card type below to reach the correct 24-hour service line.

What to do after reporting your card

  1. Review recent transactions. Sign in to PDCU online banking or open the MyPDCU app. Look for purchases or withdrawals you do not recognize.

  2. Report unauthorized transactions. Call People Driven Credit Union at 844-700-7328 if you find activity you did not authorize. Note the transaction date, amount, and merchant name.

  3. Follow the replacement instructions. The card service representative or PDCU team member will explain what happens next and how your replacement card will be handled.

  4. Update recurring payments. After receiving and activating your replacement card, update subscriptions and other automatic payments that used your previous card number.

If you still have your card but see an unfamiliar transaction

Do not use the lost or stolen card numbers unless your physical card is missing. Call People Driven Credit Union at 844-700-7328 to report an unfamiliar purchase or withdrawal and receive instructions for disputing it.

Federal protections depend on the card type, how the transaction occurred, and how quickly you report the problem. Learn more from the Federal Trade Commission’s guidance for lost or stolen cards.

If your personal information may have been stolen

A stolen wallet, exposed Social Security number, or compromised online banking credentials may require additional action. Visit IdentityTheft.gov for a recovery plan based on your situation.

You can also review PDCU’s fraud alerts and prevention tips.

Frequently asked questions about lost or stolen cards


If you cannot locate your card, report it using the appropriate phone number above. Do not wait if you think someone may have access to it.

Provide your name and any account information requested by the card service representative. Be prepared to explain when you last had the card and whether you noticed any unfamiliar transactions. Do not delay reporting the card if you do not have every detail.

Do not use the card unless the card service representative or People Driven Credit Union confirms that it remains active. Follow the instructions you received when reporting the card.

Update recurring payments after you receive and activate your replacement card. Contact each merchant that used your previous card number.

Secure the device remotely if that option is available. Then contact People Driven Credit Union at 844-700-7328 if the device contained access to your PDCU accounts or cards.


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