If you notice a transaction on your People Driven Credit Union account that you do not recognize, contact us right away at 844-700-7328. You can review recent activity in online banking or the MyPDCU app, and setting up account alerts can help you spot unusual activity faster. If needed, we may ask you to complete the Written Statement of Unauthorized Debit form to support the dispute process.
Keep monitoring your account while the issue is being reviewed, and let us know about any additional transactions you do not recognize. If your card was used but you still have it, your card information may have been compromised, and we can help determine whether your card should be blocked and replaced. Review times can vary based on the type of transaction and the details involved, but reporting suspicious activity as soon as possible helps us take action faster and explain what protections may apply.
If you receive an unexpected call, text, or email asking for account details, passwords, or other sensitive information, do not respond. Contact People Driven Credit Union directly at 248-263-4100 to verify whether the message is legitimate.
