A loan designed around your needs

To request a skip-a-pay on a People Driven Credit Union mortgage, please get in touch with your mortgage processor, who is currently servicing the mortgage payments.  If your mortgage application was processed by:

• Member First Mortgage call (866) 898-1818 OR contact a Payment Solution Specialist (248) 263-4100
• TowneMortgage (formerly known as Americu) call (888) 778-9700
• Mortgage Center call (800) 353-4449

Who do I contact about signing a loan that is in process? If you are already working with a Lending Specialist, they can walk you through signing your documents electronically. This can be done from within online banking. You can also reach out to us at (248)263-4100, and one of our specialists will be able to assist you. Can I still apply for a loan? Yes. While we have adjusted how we serve you, you can still apply for a loan or credit card online through our website.

I’m financially impacted by the Coronavirus and may be unable to make my next loan payment(s). What should I do? Rest assured, we’re in this together and here for you. We will be here to provide the financial assistance you need. For starters, we’ve waived the fee on our Skip-A-Payment program, which allows members with eligible loans to skip up to two monthly loan payments so they can keep up with other financial responsibilities. You can complete our Skip-A-Payment form, complete the application in online banking under the services tab, or call us at (248) 263-4100. Again, if you or your family are experiencing financial hardship because of the current public health situation, we can help; tell us what you need. Will my online bill payment be posted as scheduled? Yes. All online bill payments will be processed as scheduled. Do I still have access to my funds if they come in through direct deposit? Yes. Your funds will be deposited as expected. You can access your funds via online banking and the People Driven Credit Union app. You can withdraw cash at ATMs and through drive-thru service at local branch centers.

Who do I contact about card disputes and fraud? Please call our Member Center at (248) 263-4100 and speak with a team member to dispute any charges or report fraudulent activity. How do I get a replacement debit or credit card? Call us at (248) 263-4100, and a team member will work with you to get a replacement card sent directly to you. We have recently added debit card controls inside our phone app.

Is my money safe? Yes! Your deposits are safe. Your deposits are insured through the National Credit Union Administration (NCUA), which means you can keep your money here with complete confidence that it will always be here when needed. I need to withdraw cash. What are my options? Rest assured, just because our branch lobbies are closed does not mean you cannot access your money. Your cash may be withdrawn via drive-thru lanes during our regular business hours and by ATM 24/7.  To find a surcharge-free ATM near you, click here. How do I deposit cash? You can make cash deposits via drive-thru lanes during our regular business hours and at most ATMs. How do I deposit a check? You can make check deposits via drive-thru lanes during our regular business hours, at ATMs, and, most conveniently, via the mobile deposit feature of our mobile app.

Are People Driven Credit Union branches staying open? We will remain open to serve you by drive-thru only during normal business hours. You can call us with any questions at (248) 263-4100. (Our McNamara Branch is Temporarily closed) When will People Driven Credit Union re-open branch lobbies? As a community partner, we want to do our part to care for our members. As further information is available, we plan to follow CDC guidelines and best practices. At this time, we do not have an estimated date to re-open our lobbies. We’ll communicate this date/time as soon as possible! Can I still open an account? Absolutely. While we have adjusted how we serve you at our branches, you can open an account online anytime.