Whether you have a question about your account, need help with a loan application, want to report a lost card, or are ready to open a new membership, the People Driven Credit Union team is here for you. We serve members across Michigan from five convenient branch locations in Livonia, Romeo, Southfield, Warren, and Ypsilanti and we’re available by phone, email, and online appointment for whatever you need.
Contact People Driven Credit Union by phone:
People Driven Credit Union is here to assist you with your banking needs. Speak with our knowledgeable representatives during regular business hours for assistance with account inquiries, loan applications, or reporting fraud.
Our Member Services team is available Monday through Friday, 9:00 a.m. to 5:00 p.m., and Saturday 9:00 a.m. to 1:00 p.m. Typical hold times are under two minutes during regular hours. For the fastest service, please have your member number or the last four digits of your Social Security number ready before you call.
Not sure which number to call? Here’s a quick guide:
- General account questions, loans, and new memberships: 844-700-PDCU (7328) or (248) 263-4100
- Debit card activation or PIN changes: (866) 762-0558.
- Lost or stolen Visa Credit Card (after hours): 800-543-5073
- Lost or stolen ATM or Visa Debit Card (24/7): 888-241-2510
- Calling from outside the U.S.: 909-941-1398
PDCU Routing Number: 272484988
You’ll need this number for setting up direct deposit, wire transfers, or linking external accounts. For full wiring instructions, visit our Wiring Instructions page.
Lost or Stolen Visa Credit Cards
If you believe your card has been lost or stolen, call immediately to report it.
During business hours, contact the Credit Union at 844-700-PDCU (7328)
After hours ONLY: Report a lost or stolen Visa Credit Card by calling 800-543-5073.
Lost or Stolen ATM or Visa Debit Cards
If you believe your card has been lost or stolen, call immediately to report it.
Report a lost or stolen ATM or Visa Debit Card by calling 888-241-2510. If you’re calling from outside the U.S., 909-941-1398.
Schedule an Appointment
Schedule an appointment at one of our branches for a variety of services, including opening new accounts or memberships, assistance with card services such as issuing a new debit card, or applying for a credit card. Book an appointment today for personalized, one-on-one assistance from our team.
Appointments are available at all five PDCU branch locations and typically last 20–30 minutes depending on your needs. After booking, you’ll receive a confirmation email with your appointment details, location address, and what to bring. Walk-ins are welcome during regular branch hours, but scheduling ahead guarantees a dedicated team member is ready for you.
Contact People Driven Credit Union by Email:
Please let us know if you have any questions or suggestions on how we may better serve you. Fill out the form below, or call us anytime! (Please do not enter personal information, including account number or SSN.)
Use this form for to contact People Driven Credit Union regarding general questions, feedback, or non-urgent account inquiries. A member of our team typically responds within one business day. For time-sensitive matters, such as a lost or stolen card, suspected fraud, or a loan closing deadline. Please call us directly at 844-700-PDCU (7328) for the fastest response.
Enter your information below to email our support team. Prefer to call? Reach us at 844-700-PDCU (7328)
Visit a PDCU Branch:
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Livonia
37401 Plymouth Rd
Livonia, MI 48150 -
Romeo
141 South Main Street
Romeo, MI 48065 -
Southfield
24333 Lahser Road
Southfield, MI 48033 -
Warren
30897 Mound Rd
Warren, MI 48092 -
Ypsilanti
5397 W Michigan Ave
Ypsilanti, MI 48197 -
ATMs
Find Fee-Free ATMs Nationwide.
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Holiday Closures
Our branches are closed to observe federal holidays.
Frequently Asked Questions
Yes, Members can easily choose when People Driven Credit Union contacts them. Navigate to the “Resources” tab, and then under “Profile Settings,” members can choose which email notifications they receive. MyPDCU Credit Score & Score Simulator sends out three types of emails: Credit Monitoring Alerts, General Messages, and Monthly Notices. Members will be automatically enrolled in all email communications and can easily unselect the specific email types they do not wish to receive.
If you notice suspicious activity on your People Driven Credit Union account, report it immediately by calling 844-700-PDCU (7328) or completing the Written Statement of Unauthorized Debit form below.
Step 1: Monitor Your Account Daily
Log in to online banking or the MyPDCU app and review every transaction. Enable real-time alerts in the app so you're notified the moment a charge posts. If you receive paper statements, open them immediately. Continue checking daily until the issue is fully resolved.Step 2: Report the Unauthorized Charge Right Away
Call us immediately at 844-700-PDCU (7328) the moment you see an unauthorized debit or charge. Then download and complete the Written Statement of Unauthorized Debit form and return it to any branch or mail it to us. Under federal Regulation E, your liability is significantly reduced — often to $0 — when you report promptly. Keep all original receipts until the dispute is fully resolved.Step 3: Protect Yourself from Phishing Scams
People Driven Credit Union will never call or email you asking you to "verify" your account details, password, or Social Security number. If you receive a suspicious call or message claiming to be from PDCU, hang up and call us directly at 248-263-4100 to confirm. Never share account information over unsolicited contact.Common Questions About Suspicious Transactions
How long does it take to resolve a disputed transaction? Most disputes are investigated within 10 business days. We may provisionally credit your account while the investigation is ongoing. Will I get my money back? In most cases, yes — federal rules protect you when you report unauthorized transactions promptly. What if my card was used but not lost or stolen? This may indicate your card number was compromised. Call us at 844-700-7328 to cancel the card and request a replacement. 📄 Download: Written Statement of Unauthorized DebitThe easiest way to contact People Driven Credit Union is through our Contact Us page.
Contact Us
Call Us Directly: Member Services: 844-700-7328 (general questions) Main Office: 248-263-4100 Lost/Stolen Cards: 888-241-2510 (24/7)
Schedule an Appointment
Contact Us
Call Us Directly: Member Services: 844-700-7328 (general questions) Main Office: 248-263-4100 Lost/Stolen Cards: 888-241-2510 (24/7)
Schedule an Appointment
How do I reset my online banking password at People Driven Credit Union?
You can reset your password yourself by choosing the ‘forgot password’ link on the website or app. You may also call us at 844-700-7328, and a rep will assist you. Many members ask how to reset their online banking password when they cannot log into the MyPDCU portal or app.Preferred Method: Reset Online
Go to online banking at my.peopledrivencu.org. Under the Password field, click “Forgot?”. Follow the prompts. You need your username and access to your registered email to complete the reset.Alternative Recovery Option
If the standard link does not work, click “Try another way” in the pop-up. Enter your Social Security number (or EIN/ITIN) and Member Number. Follow the steps to reset your password instantly.Reset in the MyPDCU App
Open the app on your phone. On the login screen, tap “Forgot Passcode”. Follow the prompts. This resets your app passcode. Use the same steps above if you need to reset your main online banking password.Common Questions
How do I reset my online banking password? You can reset your password yourself by choosing the ‘forgot password’ links on the website or app. You may also give us a call at 844-700-7328 and a rep may assist you.Get Help from Our Team
Call us at 844-700-7328 during business hours. Our team assists with your online banking password reset. You can also visit any branch in Livonia, Southfield, Warren, Ypsilanti, or Romeo.5 Helpful Hints for Resetting Your Password
- Use the “Forgot?” link on the login page first – it is the fastest way.
- Have your username, SSN, and Member Number ready for recovery.
- Check your email for the reset link right after you request it.
- Reset during business hours if you need phone help.
- Contact us at 248-263-4100 if you get locked out after too many attempts.
How do I recover my online banking username at People Driven Credit Union?
If you forgot your online banking username, you can recover it easily online or by calling People Driven Credit Union. Many members ask how to recover their online banking username when they can’t log into the MyPDCU portal or app.Preferred Method: Recover Online
Go to the login page at my.peopledrivencu.org. Under the “Username” field, click “Forgot?”. This opens the Account Recovery pop-up. Click “Try another way” at the bottom. Enter your Social Security number (or EIN/ITIN) and your Member Number. Follow the prompts to recover your username instantly.Recover by Phone
Call our Member Services team at 844-700-7328 during business hours. Have your member number and identification ready. Our team verifies your identity and provides your username right away.For the MyPDCU Mobile App
You cannot recover your username directly inside the app. Use the same online recovery steps above or call the number below. Once you have your username, you can reset your passcode in the app.Common Questions
I forgot my online banking username, how do I recover it? You can recover it online using your SSN and Member Number or by calling 844-700-7328.Get Help from Our Team
Call us at 844-700-7328 during business hours. Our team helps you recover your online banking username fast. You can also visit any branch in Livonia, Southfield, Warren, Ypsilanti, or Romeo.5 Helpful Hints for Recovering Your Username
- Try the online “Forgot?” option first – it’s the fastest way.
- Have your Member Number and Social Security number ready.
- Use a computer or tablet for the best recovery experience.
- Save your recovered username securely after you get it.
- Contact us at 248-263-4100 if you also need to reset your password.
Activation steps:
- Use the activation phone number 866-762-0558 or the digital prompt provided.
- Verify your identity and card details.
- Confirm activation before first purchase or ATM use.
- Always call from your primary phone number on file.
- Have your new card ready before you dial.
- Activate the same day you receive the card in the mail.
- Set up transaction alerts in the MyPDCU app right after.
- Contact us at 248-263-4100 if the automated system does not work.
To report a lost or stolen ATM/debit card to People Driven Credit Union, call 888-241-2510 immediately so we can help secure your account and issue a replacement.
Immediate steps
- Contact our 24/7 lost/stolen hotline at 888-241-2510.
- Review recent transactions and report unauthorized activity.
- Request a replacement card and update recurring merchants.
Here are 5 important things you should do after you report your card lost or stolen:
- Monitor your account daily in the MyPDCU app and report any unfamiliar activity immediately.
- Update all recurring payments (utilities, subscriptions, insurance, etc.) with your new card details as soon as it arrives.
- Activate the replacement card right away by calling 866-762-0558 from your registered phone.
- Enable real-time transaction alerts and use the app’s debit card controls to set limits or lock spending.
- Contact our Member Center at 248-263-4100 if you need help with anything or want extra fraud protection tips.
Quick answer: People Driven Credit Union’s routing number is 272484988.
People Driven Credit Union’s routing number is 272484988.
When you need the routing number
You use your People Driven Credit Union routing number for: • Setting up direct deposit • Making ACH transfers and linking external accounts • Scheduling automatic payments • Processing certain wire instructionsCommon questions
Is the routing number the same for all members?
Yes. People Driven Credit Union uses a single routing number for every member. You should always confirm the number for special cases, such as international wire transfers.
What is a bank wire transfer at People Driven Credit Union?
You send a bank wire to quickly and securely transfer money from your account to another financial institution. At PDCU, you choose wires for large or urgent payments such as down payments, closing costs, or sending money to family.
How do I send a wire transfer from my PDCU account?
You can call us at (248) 263-4100 or visit a branch. Give us the recipient’s full name, address, account number, and the receiving bank’s routing number (ABA). We handle the rest for you.
How much does a wire transfer cost at People Driven Credit Union?
We charge $30 for domestic outgoing wire transfers and $50 for international outgoing wire transfers. Check our current fee schedule for full details.
How long does a wire transfer take with PDCU?
Domestic wires are usually processed the same business day if requested before the daily cutoff. Funds are typically available to the recipient within hours.What information do I need to receive a wire into my PDCU account?
Give the sender these exact instructions: • Wire to: Alloya Corporate Federal Credit Union, 26555 Evergreen, Southfield, MI 48076 • ABA: 272478075 • Credit to: People Driven Credit Union, 24333 Lahser, Southfield, MI 48033 • Account: 272484988 • Final credit: Your full name + PDCU account number + account type (Checking/Savings) Full details: Wiring InstructionsWhat’s the difference between Bill Pay and a wire transfer?
You use Bill Pay to pay bills to companies — it’s usually free or low-cost, and you can schedule payments anytime. You send a wire transfer when you need the money to arrive the same day. Wires cost $30–$50 and work best for urgent or large transfers that can’t wait 1–3 days.Are wire transfers safe at People Driven Credit Union?
Yes — wires are one of the safest payment methods. They are final and cannot be reversed, so always verify the recipient’s details and watch for wire-fraud scams.Our Ypsilanti branch is located at 5397 West Michigan Ave., Ypsilanti, MI 48197. Get driving instructions and contact us with questions.
Our Romeo branch is located at 141 South Main Street, Romeo, MI 48065. Get driving instructions or contact us if you have more questions.
Our Livonia branch is located at 37401 Plymouth Road, Livonia, MI 48150. Get driving instructions or contact us with any questions.
Our Southfield branch is located at 24333 Lahser Road, Southfield, MI 48033. Get driving instructions or contact us with any more questions or concerns.
Our Warren branch is located at 30897 Mound Road, Warren, MI 48092. Get driving instructions and contact us if you have any questions.
