We’re modernizing the drive-thru. Interactive Teller Machines (ITMs) will replace traditional drive-thru teller lanes at select People Driven Credit Union branches. ITMs combine the convenience of an ATM with the option to talk to a live PDCU specialist by video—so you can bank your way: self-service for quick tasks, or personal help when you need it.
New Interactive Teller Machines (ITMs) Are Coming to PDCU Branches
For a preview, see our earlier update: “Something New at the Drive-Thru.”
ITM Launch Schedule by Branch
Romeo
Launch: September 29, 2025
Warren
Drive-thru, drive-thru ATM, and night deposit unavailable notice: September 29, 2025
Launch: October 8, 2025
Livonia
Drive-thru, drive-thru ATM, and night deposit unavailable notice: September 29, 2025
Launch: October 9, 2025
Southfield
Drive-thru, drive-thru ATM, and night deposit unavailable notice: October 6, 2025
Launch: October 16, 2025
Ypsilanti
Drive-thru, drive-thru ATM, and night deposit unavailable notice: October 24, 2025
Launch: October 31, 2025
Night Deposit Boxes Are Being Retired
As part of this upgrade, night deposit boxes at the above branches are going away. You’ll still have secure, convenient deposit options:
- ITM self-service or with live video help (check/cash deposits)
- Mobile Deposit in the MyPDCU app
- In-branch lobby service during business hours
Heads-up: during installation windows noted above, drive-thru, drive-thru ATM, and night deposit access may be temporarily unavailable. The branch lobby remains open.
What Is an ITM?
An Interactive Teller Machine (ITM) is an advanced terminal that lets you handle everyday banking on your own—or connect by video to a live specialist in our eServices Department. Think “ATM speed when you want it, human help when you need it.”
Why Members Like ITMs
- Flexibility: Use it like a traditional ATM, or tap the screen to talk with a live teller.
- Speed: Simple transactions are quick; complex ones get guided support.
- Security: Enhanced verification tools help protect your accounts.
- Personalized Help: A real PDCU specialist is just a button-press away.
Live Video Teller Availability
Live ITM tellers are available during these hours:
- Monday, Tuesday, Thursday: 9:00 am – 5:00 pm
- Wednesday: 10:00 am – 5:00 pm
- Friday: 9:00 am – 6:00 pm
- Saturday: 9:30 am – 1:00 pm
Self-service ITM functions remain available 24/7 (subject to machine availability).
What You Can Do at an ITM
- Cash withdrawals
- Check/cash deposits
- Account transfers
- Loan payments
- Balance inquiries
Limitations to Know
- Large-dollar cash/check transactions may require teller assistance or an in-branch visit.
- ITMs do not accept or dispense coin.
- ITMs cannot print corporate checks or money orders.
Frequently Asked Questions
Self-service features are available around the clock (machine availability may vary). Live video tellers are available during the hours listed below.
Live ITM tellers are available during these hours:
Monday: 9:00 am – 5:00 pm
Tuesday: 9:00 am – 5:00 pm
Wednesday: 10:00 am – 5:00 pm
Thursday: 9:00 am – 5:00 pm
Friday: 9:00 am – 6:00 pm
Saturday: 9:30 am – 1:00 pm
Self-service ITM functions remain available 24/7 (subject to machine availability).
Getting Started
- Visit your branch on its launch date (see schedule above) to try the ITM.
- Download the MyPDCU app for mobile deposit and account access.
- Prefer in-person? Our branch lobbies remain open—come on in.
Bottom line: same friendly PDCU service, now with more ways to bank. If you like quick and quiet, use self-service. If you want a human, tap the screen. Either way, you’re in control—and yes, your old-school envelope can retire with dignity.
