What should I do if my People Driven Credit Union Visa credit card is lost or stolen?
If your Visa credit card is lost or stolen, contact People Driven Credit Union immediately to report it and protect your account.
What to do right away
- Call PDCU as soon as you notice the card is missing on our dedicated Visa credit card line at 800-543-5073
- Request card lock/replacement and review recent transactions.
- Update any recurring payments tied to the old card once replaced.
Call us right away during regular business hours at 844-700-7328 (844-700-PDCU). For after-hours emergencies only, use our dedicated Visa credit card line at 800-543-5073. You can also reach Visa directly at 800-325-3678 if preferred—Visa will coordinate with us daily to issue your replacement. Have your member number or account details ready to speed things up. Our caring team will instantly lock your card, stopping any potential unauthorized use immediately.
Under the Fair Credit Billing Act and Visa’s Zero Liability policy, when you report the loss promptly you are typically not responsible for any fraudulent charges. Once reported, log into the MyPDCU mobile app or online banking at my.peopledrivencu.org to review all recent transactions. Spot anything suspicious? Let us know right away so we can investigate and handle it for you.
We’ll order your new Visa Rewards Driven Credit Card, which usually ships within 3–5 business days and arrives at the address on file in 7–10 calendar days. While you wait, continue managing your account, making payments, transferring funds, or visiting any of our five convenient branches in Livonia, Southfield, Warren, Ypsilanti, or Romeo.
5 Helpful Hints After Reporting Your Visa Credit Card Lost or Stolen
- Monitor your account daily in the MyPDCU app and report any unfamiliar activity immediately.
- Update all recurring payments (subscriptions, utilities, insurance, online merchants, etc.) with your new card details as soon as it arrives.
- Activate your replacement card right away by calling the number provided on the sticker or contacting Member Services.
- Enable real-time transaction alerts in the app or online banking so you get instant notifications for every charge.
- Contact our Member Center at 248-263-4100 for extra help, fraud-prevention tips, or to discuss additional account protections.
At People Driven Credit Union, we’re more than your credit union, we’re your trusted partner. Thank you for trusting us with your Visa credit card. We’re committed to keeping your accounts safe and getting you back to normal as quickly as possible.
