Looking for a People Driven Credit Union ATM? Our branch ATMs have been replaced with Interactive Teller Machines (ITMs).
An Interactive Teller Machines works like an ATM for many everyday transactions. You can withdraw cash, make deposits, check balances, transfer funds, and make loan payments. When you need help, press the button on the screen to connect with a live PDCU teller by video during live teller hours.
Interactive Teller Machines: ATM Access and Live Teller Help
People Driven Credit Union has replaced traditional branch ATMs with Interactive Teller Machines. ITMs give you two ways to bank from the drive-thru: use the machine on your own for quick ATM-style transactions, or connect with a live teller when you want personal assistance.
This gives you more control over how you bank. Use self-service when the transaction is simple. Tap the screen for a live teller when you need help, have a question, or want a little guidance. No awkward guessing game required.
What Is an Interactive Teller Machines?
An Interactive Teller Machine is a drive-thru banking terminal that combines many ATM features with live video teller service. It can be used for common self-service transactions, and it can also connect you with a real PDCU teller during live teller hours.
Think of it as ATM convenience with people-powered help when you need it.
Can I Use an ITM Like an ATM?
Yes. Interactive Teller Machines can be used for many of the same everyday transactions members used to complete at a traditional ATM.
Self-service ITM functions are available 24/7, subject to machine availability.
How Do ITMs Work in the Drive-Thru?
Drive up to the ITM as you would at a traditional drive-thru ATM. For simple transactions, you can use self-service mode to complete your banking on your own.
If you want live help, press the on-screen button to connect with a PDCU teller in eServices. The teller will appear on screen and guide you through your transaction.
What You Can Do at an ITM
- Withdraw cash
- Deposit checks
- Deposit cash
- Transfer funds between accounts
- Make loan payments
- Check account balances
When to Use the Live Teller Option
If you want help with your transaction, press the button on the ITM screen to connect with a live PDCU teller by video. The teller can walk you through the transaction and help answer questions while you are at the machine.
Live teller service is helpful when:
- You are using an ITM for the first time
- You need help completing a deposit or payment
- You have a question about your transaction
- You prefer to work with a person instead of using self-service
Live Video Teller Hours
Live ITM tellers are available during these hours:
- Monday, Tuesday, Thursday: 9:00 am to 5:00 pm
- Wednesday: 10:00 am to 5:00 pm
- Friday: 9:00 am to 6:00 pm
- Saturday: 9:30 am to 1:00 pm
Self-service ITM functions remain available 24/7, subject to machine availability.
What ITMs Cannot Do
ITMs handle many common banking tasks, but there are a few limitations to know before you visit.
- Large-dollar cash or check transactions may require teller assistance or an in-branch visit.
- ITMs do not accept or dispense coin.
- ITMs cannot print corporate checks or money orders.
Other Ways to Bank
You can also manage many everyday banking tasks through online banking, the MyPDCU app, or inside a branch during business hours.
Frequently Asked Questions
Self-service features are available around the clock (machine availability may vary). Live video tellers are available during the hours listed below.
Live ITM tellers are available during these hours:
Monday: 9:00 am – 5:00 pm
Tuesday: 9:00 am – 5:00 pm
Wednesday: 10:00 am – 5:00 pm
Thursday: 9:00 am – 5:00 pm
Friday: 9:00 am – 6:00 pm
Saturday: 9:30 am – 1:00 pm
Self-service ITM functions remain available 24/7 (subject to machine availability).
Bottom Line
People Driven Credit Union ITMs have replaced traditional branch ATMs, but they still give you ATM-style access for everyday transactions. You can use self-service when you want speed, or connect with a live teller when you want help from a person.
Either way, you can still handle many common banking tasks from the drive-thru.
More Ways to Bank With PDCU. In the Drive-Thru or From Your Phone.
Our new ITMs give you live teller support at the drive-thru. The MyPDCU app gives you full banking from anywhere. Here are three ways to get more out of your PDCU membership today.
Find a Branch With an ITM
ITMs are now available at all five PDCU branch locations in Livonia, Southfield, Warren, Romeo, and Ypsilanti. Check our locations page for current hours and the address nearest you.
Download the MyPDCU App
Check balances, transfer funds, pay bills, deposit checks, and manage your accounts from your phone whenever you need to. Free for all PDCU members on iPhone and Android.
ITMs are available during branch drive-thru hours. The MyPDCU app is free to download. Standard data rates from your mobile carrier may apply. Federally insured by the NCUA. NMLS #776727. Interactive Teller Machines
