FAQ Category: ITMs
Do I have to use the video teller?
No. For quick, self-service transactions, insert your card and follow the on-screen...
Continue ReadingAre video conversations private?
Yes. Conversations with live tellers are designed to be as private and secure as speaking to a teller inside the...
Continue ReadingWhat are the benefits of using an ITM?
Convenience, faster service on complex items, enhanced security, and personalized guidance from a live specialist when...
Continue ReadingIs an ATM or debit card required?
For self-service, yes—a card is required. If you connect with a live teller, you can present a valid photo ID, and the teller can access your account without your...
Continue ReadingHow do ITMs work in the drive-thru?
Drive up as usual. For live help, press the on-screen button to connect to a teller in eServices. They’ll appear on screen to guide you. For simple tasks, stay in self-service...
Continue ReadingAre tellers being replaced?
No. ITMs enhance our service. They free our team to focus on more complex needs and relationship-building with...
Continue ReadingAre ITMs available 24/7?
Self-service features are available around the clock (machine availability may vary). Live video tellers are available during the hours listed below. Live ITM tellers are available during these hours: Monday: 9:00 am – 5:00 pm Tuesday: 9:00 am –...
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