FAQ Category: Contact Us
How do I place a stop payment on a check?
To place a stop payment on a check, log in to online banking on the website and click “Stop Payments,” visit a branch, or call People Driven Credit Union at 844-700-7328 during business hours. A stop payment request can only be placed on a check that...
Continue ReadingHow do I update my contact information?
Log in at my.peopledrivencu.org/login or open the MyPDCU app. Tap the circle icon with your initials (or photo) to open your profile. Update your preferred first name, mailing address, email address, and phone numbers. For security, you may be asked...
Continue ReadingHow do I deposit a check with my phone?
Gone are the days when you had to visit a branch to deposit your checks. With People Driven Credit Union’s mobile check deposit service, managing your finances becomes a breeze. This technology, known as remote deposit capture, lets you deposit...
Continue ReadingAre Members Able to Choose Which Emails They Receive from People Driven Credit Union?
Yes, Members can easily choose when People Driven Credit Union contacts them. Navigate to the “Resources” tab, and then under “Profile Settings,” members can choose which email notifications they receive. MyPDCU Credit Score & Score Simulator...
Continue ReadingHow do I report suspicious transactions?
If you notice a transaction on your People Driven Credit Union account that you do not recognize, contact us right away at 844-700-7328. You can review recent activity in online banking or the MyPDCU app, and setting up account alerts can help you spot...
Continue ReadingHow do I enroll in online banking at People Driven Credit Union?
To enroll in online banking at People Driven Credit Union, visit the secure enrollment page and follow the prompts to set up your account. You will generally need your member number and Social Security number to begin the enrollment process. How to...
Continue ReadingCan I set up alerts for my account?
You can set up e-alerts in People Driven Credit Union online banking to receive account notifications by text message, email, or both. There is no fee from PDCU to use e-alerts, although standard text message rates may apply. How to set up...
Continue ReadingCan I save or print my Estatement?
Yes. After you open your eStatement in online banking, you can usually save or print it using the download or print icons shown in your browser or PDF viewer. Depending on your device, you may also be able to right-click and choose “Save as” or...
Continue ReadingWhat happens if my MyPDCU app says I’ve logged into too many devices?
If your MyPDCU app says you have logged into too many devices, it means you have reached the app’s device limit. The app allows up to 5 devices to be logged in at one time. When that limit is reached, new logins may be blocked until an older device is...
Continue ReadingWhat happens if I get locked out of PDCU’s Online Banking Portal after too many failed attempts?
If you are locked out of PDCU’s Online Banking Portal after too many failed login attempts, the system will prevent you from trying again for 24 hours. If you need help regaining access, call People Driven Credit Union at 844-700-7328 during business...
Continue ReadingCan I update my address online?
Yes. You can update your address through People Driven Credit Union online banking or the MyPDCU app. In some cases, we may ask you to verify your identity before the change is saved. How to update your address Log in at my.peopledrivencu.org/login...
Continue ReadingHow do I reset my online banking password?
If you need to reset your People Driven Credit Union online banking password, go to my.peopledrivencu.org or open the MyPDCU app and select the password recovery option on the login screen. Follow the prompts to reset your password using your username...
Continue ReadingI forgot my username for PDCU’s Online Banking Portal. How do I recover it?
If you forgot your username for People Driven Credit Union online banking, go to my.peopledrivencu.org and use the account recovery options on the login page. In some cases, you may be able to select the “Forgot?” link, choose “Try another way,”...
Continue ReadingDo I need to place a travel alert for my ATM/debit card?
A travel alert may be recommended before you travel, especially if you expect to use your ATM or debit card outside your normal spending area. Setting a travel alert can help reduce the chance of unnecessary card declines while you are away. How to...
Continue ReadingHow do I activate my ATM/Debit card?
To activate your People Driven Credit Union ATM or debit card, call 866-762-0558 and follow the prompts to verify your identity and card details. Once activation is complete, your card is ready to use for purchases and ATM transactions. For the...
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