FAQ Category: Contact Us
How do I place a stop payment on a check?
To place a stop payment on a check, log in to online banking on the website and click “Stop Payments,” visit a branch, or call People Driven Credit Union at 844-700-7328 during business hours. A stop payment request can only be placed on a check that has not already been paid or certified. To help us process your request, be ...
Continue ReadingHow do I update my contact information?
Log in at my.peopledrivencu.org/login or open the MyPDCU app. Tap the circle icon with your initials (or photo) to open your profile. Update your preferred first name, mailing address, email address, and phone numbers. For security, you may be asked to re-enter your password before saving changes. Need help? Contact us.
Continue ReadingI forgot my username for PDCU’s Online Banking Portal, how do I recover it?
Recovering Your Username — it’s easy to recover it online or by giving us a quick call. If you are having trouble remembering your username for PDCU’s Online Banking Portal, follow these steps: Contact Us (if needed) Call us at (844) 700‑7328 for assistance accessing your account. Try Online Recovery Go to the login screen and, under “Username”, click “Forgot?”. ...
Continue ReadingHow do I deposit a check with my phone?
Gone are the days when you had to visit a branch to deposit your checks. With People Driven Credit Union’s mobile check deposit service, managing your finances becomes a breeze. This technology, known as remote deposit capture, lets you deposit checks from anywhere by simply snapping a picture with your device. How Mobile Check Deposit Works: Set the Stage: Place ...
Continue ReadingAre Members Able to Choose Which Emails They Receive from People Driven Credit Union?
Yes, Members can easily choose when People Driven Credit Union contacts them. Navigate to the “Resources” tab, and then under “Profile Settings,” members can choose which email notifications they receive. MyPDCU Credit Score & Score Simulator sends out three types of emails: Credit Monitoring Alerts, General Messages, and Monthly Notices. Members will be automatically enrolled in all email communications and ...
Continue ReadingHow do I report suspicious transactions?
If you notice a transaction on your People Driven Credit Union account that you do not recognize, contact us right away at 844-700-7328. You can review recent activity in online banking or the MyPDCU app, and setting up account alerts can help you spot unusual activity faster. If needed, we may ask you to complete the Written Statement of Unauthorized ...
Continue ReadingHow do I enroll in online banking at People Driven Credit Union?
To enroll in online banking at People Driven Credit Union, visit the secure enrollment page and follow the prompts to set up your account. You will generally need your member number and Social Security number to begin the enrollment process. How to enroll Start by going to the online banking enrollment page. Enter the requested information, then follow the on-screen ...
Continue ReadingHow Do I Set Up E-Alerts?
You can set up e-alerts in People Driven Credit Union online banking to receive account notifications by text message, email, or both. There is no fee from PDCU to use e-alerts, although standard text message rates may apply. How to set up e-alerts Log in to online banking, click the “Services” tab, and select “E-Alerts.” Verify your contact information, then ...
Continue ReadingCan I set up alerts for my account?
You can set up e-alerts in People Driven Credit Union online banking to receive account notifications by text message, email, or both. There is no fee from PDCU to use e-alerts, although standard text message rates may apply. How to set up e-alerts Log in to online banking, click the “Services” tab, and select “E-Alerts.” Verify your contact information, then ...
Continue ReadingCan I save or print my Estatement?
Yes. After you open your eStatement in online banking, you can usually save or print it using the download or print icons shown in your browser or PDF viewer. Depending on your device, you may also be able to right-click and choose “Save as” or “Print.” How to save or print your eStatement Open your eStatement in online banking or ...
Continue ReadingWhat happens if my MyPDCU app says I’ve logged into too many devices?
If your MyPDCU app says you have logged into too many devices, it means you have reached the app’s device limit. The app allows up to 5 devices to be logged in at one time. When that limit is reached, new logins may be blocked until an older device is removed. How to fix it If you can still access ...
Continue ReadingWhat happens if I get locked out of PDCU’s Online Banking Portal after too many failed attempts?
If you are locked out of PDCU’s Online Banking Portal after too many failed login attempts, the system will prevent you from trying again for 24 hours. If you need help regaining access, call People Driven Credit Union at 844-700-7328 during business hours. Why this happens This temporary lockout is a security feature designed to help protect your account after ...
Continue ReadingCan I update my address online?
Yes. You can update your address through People Driven Credit Union online banking or the MyPDCU app. In some cases, we may ask you to verify your identity before the change is saved. How to update your address Log in at my.peopledrivencu.org/login or open the MyPDCU app. Tap the circle icon with your initials or photo to open your profile, ...
Continue ReadingHow do I reset my online banking password?
If you need to reset your People Driven Credit Union online banking password, go to my.peopledrivencu.org or open the MyPDCU app and select the password recovery option on the login screen. Follow the prompts to reset your password using your username and access to your registered email address. If the standard password reset option does not work, you may be ...
Continue ReadingI forgot my username for PDCU’s Online Banking Portal. How do I recover it?
If you forgot your username for People Driven Credit Union online banking, go to my.peopledrivencu.org and use the account recovery options on the login page. In some cases, you may be able to select the “Forgot?” link, choose “Try another way,” and verify your identity using information such as your Member Number and Social Security number, EIN, or ITIN, depending ...
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