FAQ Category: Debit/ATM card
What is Overdraft Protection Transfer?
Overdraft Protection Transfer is an optional service offered by People Driven Credit Union that allows eligible members to link a savings account to a checking account. If there are insufficient funds in your checking account to cover a transaction,...
Continue ReadingWhat are the benefits of a contactless card?
Contactless cards offer several benefits over traditional cards that require a physical swipe or insertion into a card reader. Some of these benefits include: Speed: Contactless cards can be scanned quickly and easily, resulting in faster and more...
Continue ReadingWhat is Courtesy Pay?
Courtesy Pay is a discretionary overdraft service offered by People Driven Credit Union to eligible members with checking accounts in good standing. If you do not have sufficient funds available in your account to cover a transaction, we may choose to...
Continue ReadingWhat overdraft options are available for checking accounts?
Overdraft Options Life happens, and sometimes your balance doesn’t quite cover a transaction. At People Driven Credit Union, we offer several ways to help you manage those moments: 1. Overdraft Protection Transfer Link your Basic Checking Account to...
Continue ReadingHow do I use a contactless card?
Using your People Driven Credit Union contactless debit card is quick, secure, and touch-free. Just look for the contactless symbol (it looks like a sideways Wi-Fi icon) at checkout. Then: Look for the contactless symbol (sideways Wi-Fi icon) at...
Continue ReadingHow do I report suspicious transactions?
If you notice a transaction on your People Driven Credit Union account that you do not recognize, contact us right away at 844-700-7328. You can review recent activity in online banking or the MyPDCU app, and setting up account alerts can help you spot...
Continue ReadingWhy can’t I make an ATM deposit?
Why can't I make an ATM deposit at People Driven Credit Union? In some cases, we may restrict a card from completing an ATM deposit. Please call us at 844-700-7328 if you are having trouble making a deposit. Many members ask why I can't make an ATM...
Continue ReadingHow do I receive a new ATM/Debit card?
Request Your Replacement card by calling our Member Center at 248-263-4100 during business hours. Tell the representative about your card issue. They verify your identity and start the replacement order right away. You can also visit any branch in...
Continue ReadingDo I need to place a travel alert for my ATM/debit card?
How do I set up a travel alert at People Driven Credit Union? Travel alerts may be recommended for some card activity. Contact People Driven Credit Union before travel so we can help prevent unnecessary card declines. The easiest and preferred way is...
Continue ReadingWho do I contact if my debit card is being declined?
If your People Driven Credit Union debit card is being declined, contact us so we can review transaction status, account settings, and any security blocks. Common reasons include low balance, pending items, or security holds. Our team checks everything...
Continue ReadingHow do I activate my ATM/Debit card?
To activate your People Driven Credit Union ATM or debit card, call 866-762-0558 and follow the prompts to verify your identity and card details. Once activation is complete, your card is ready to use for purchases and ATM transactions. For the...
Continue ReadingHow do I report an ATM/Debit card lost or stolen?
If your People Driven Credit Union ATM or debit card is lost or stolen, call 888-241-2510 right away to report it and help protect your account. What to do right away Call our 24/7 lost or stolen card hotline at 888-241-2510. If you are...
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