FAQ Category: Debit/ATM card
What is Overdraft Protection Transfer?
Overdraft Protection Transfer is an optional service offered by People Driven Credit Union that allows eligible members to link a savings account to a checking account. If there are insufficient funds in your checking account to cover a transaction,...
Continue ReadingWhat are the benefits of a contactless card?
Contactless cards offer several benefits over traditional cards that require a physical swipe or insertion into a card reader. Some of these benefits include: Speed: Contactless cards can be scanned quickly and easily, resulting in faster and more...
Continue ReadingWhat is Courtesy Pay?
Courtesy Pay is a discretionary overdraft service offered by People Driven Credit Union to eligible members with checking accounts in good standing. If you do not have sufficient funds available in your account to cover a transaction, we may choose to...
Continue ReadingWhat overdraft options are available for checking accounts?
Overdraft Options Life happens, and sometimes your balance doesn’t quite cover a transaction. At People Driven Credit Union, we offer several ways to help you manage those moments: 1. Overdraft Protection Transfer Link your Basic Checking Account to...
Continue ReadingHow do I use a Contactless Card?
Using your People Driven Credit Union contactless debit card is quick, secure, and touch-free. Look for the contactless symbol (represented by a sideways Wi-Fi icon) at checkout. Then: Tap your card on the payment terminal where you see the...
Continue ReadingHow do I report suspicious transactions?
3 steps to take if your debit card was hacked Keep a close eye on your account activity and report suspicious transactions immediately using this form. The sooner you tell us about any unauthorized debits or charges, the better off you’ll be. 1....
Continue ReadingWhy can’t I make an ATM deposit?
In some cases we may restrict a card from being capable of completing an ATM deposit. Please give us a call at 844-700-7328 if you are having trouble making a...
Continue ReadingHow do I receive a new ATM/Debit card?
Please give us a call at 844-700-7328 or visit a branch to order a new card. Cards take up to 10 business days to arrive in the...
Continue ReadingDo I need to place a travel alert for my ATM/debit card?
YES! Your card may get declined if you are out of state or out of the country. Please give us a call during business hours at 844-700-7328 and speak with a rep or coming into a branch. You may also log into online banking and send the credit union...
Continue ReadingWho do I contact if my debit card is being declined?
Please give us a call during business hours at 844-700-7328 and speak with a rep or come into a...
Continue ReadingHow do I activate my ATM/Debit card?
Please call 866-762-0558 from your primary phone number on your membership to activate your...
Continue ReadingHow do I report an ATM/Debit card lost or stolen?
To report a lost or stolen card during our business hours please call 844-700-7328 and a People Driven rep shall assist. After hours please call 888-241-2510. In the event you need to call the after hours number, please give us a call during our office...
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