FAQ Category: Other
Are video conversations private?
Yes. Conversations with live tellers are designed to be as private and secure as speaking to a teller inside the...
Continue ReadingWhat are the benefits of using an ITM?
Convenience, faster service on complex items, enhanced security, and personalized guidance from a live specialist when...
Continue ReadingIs an ATM or debit card required?
For self-service, yes—a card is required. If you connect with a live teller, you can present a valid photo ID, and the teller can access your account without your...
Continue ReadingHow do ITMs work in the drive-thru?
Drive up as usual. For live help, press the on-screen button to connect to a teller in eServices. They’ll appear on screen to guide you. For simple tasks, stay in self-service...
Continue ReadingAre tellers being replaced?
No. ITMs enhance our service. They free our team to focus on more complex needs and relationship-building with...
Continue ReadingAre ITMs available 24/7?
Self-service features are available around the clock (machine availability may vary). Live video tellers are available during the hours listed below. Live ITM tellers are available during these hours: Monday: 9:00 am – 5:00 pm Tuesday: 9:00 am –...
Continue ReadingWhat is a 16-month CD?
A 16-month CD (Certificate of Deposit) is a type of savings account offered by banks and credit unions. Here are the key characteristics: Fixed Term: It has a maturity period of nine months, during which the deposited money is locked in. Interest...
Continue ReadingHow does a 16 month cd work?
A 16-month CD works as follows: Opening the CD: You deposit a lump sum of money into the CD account. The amount often needs to meet the bank or credit union's minimum deposit requirement. Fixed Term: The money is committed to the CD for a fixed...
Continue ReadingIs my money safe in a 16-month CD?
Yes, your money is safe in a 16-month CD. At People Driven Credit Union, our CDs are insured by the NCUA (National Credit Union Administration) up to $250,000 per...
Continue ReadingCan I withdraw my money before the 16-month term ends?
Withdrawing money from a 16-month CD before the term ends typically incurs an early withdrawal penalty. At People Driven Credit Union, the Early Withdrawl Penalty is a Loss of 90 days of interest for withdrawing funds...
Continue ReadingWhat does APY mean?
APY stands for Annual Percentage Yield. It is a measure of the total amount of interest earned on an account based on the interest rate and the frequency of compounding over a year. APY is a useful metric for comparing the annual earnings on different...
Continue ReadingAm I notified when my CD is maturing?
You will receive a notice in the mail 30 days before the maturity date of your...
Continue ReadingCan I add funds to my CD within the term?
Once the initial deposit has been made funds cannot be added to the CD until maturity. Once the CD matures you may add funds if you wish to renew the...
Continue ReadingIs there a penalty if I withdraw from/close my Certificate of Deposit (CD) early?
Yes. The penalty for withdrawing from/closing the CD will be based on the interest earned on the...
Continue ReadingIs investing into a CD worth it?
Although a CD is not necessarily liquid, it is considered one of the safest investments available. The longer CD you have, the higher the rate is going to be. There are no fees for the Certificate of Deposit, and you earn interest based on the balance in...
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