FAQ Category: Online Banking
How do I set up Auto-Pay?
Log in at my.peopledrivencu.org/login or open the MyPDCU app. Select Transfer, then choose your loan account. In the From field, select the account the payment will come from. In the To field, select the loan you want to...
Continue ReadingHow do I update my contact information?
Log in at my.peopledrivencu.org/login or open the MyPDCU app. Tap the circle icon with your initials (or photo) to open your profile. Update your preferred first name, mailing address, email address, and phone numbers. For security, you may be asked...
Continue ReadingWhat happens if I get locked out of PDCU’s Online Banking Portal after too many failed attempts?
If you are locked out, the system will prevent you from trying again for 24 hours. Contact us at (844) 700-7328 if you need help getting access to your...
Continue ReadingHow do I reset my password for PDCU’s Online Banking Portal?
How to reset your password for PDCU’s Online Banking Portal: Forgot your password? Don’t worry — resetting it is quick and easy, and you have a few different options. Option 1: From the Login Page Visit...
Continue ReadingI forgot my username or PDCU’s Online Banking Portal, how do I recover it?
Recovering Your Username If you’ve misplaced your username, don’t worry — it’s easy to recover it online or by giving us a quick call. If you are having trouble remembering your username for PDCU's Online Banking Portal, follow these...
Continue ReadingHow do I transfer money in our online system (MyPDCU) securely.
To transfer money from one account to another within the MyPDCU mobile/online banking experience, follow these steps: Open the MyPDCU app or visit my.peopledrivencu.org and log in. Click the "Transfer" button. Select which of your...
Continue ReadingHow do I log out of the PDCU online system (MyPDCU) securely?
To log out of the MyPDCU app or online banking, follow these steps. Use the menu bar in the upper left-hand corner of the MyPDCU app or online banking. At the bottom of the menu bar, open the "^" popup next to your profile...
Continue ReadingHow do I deposit a check with my phone?
Gone are the days when you had to visit a branch to deposit your checks. With People Driven Credit Union’s mobile check deposit service, managing your finances becomes a breeze. This technology, known as remote deposit capture, lets you deposit...
Continue ReadingSafari Browser Blocked Popups
How do I fix Safari being blocked from PDCU online banking? If you use Safari, you may experience issues with PDCU Online Banking because pop-ups are blocked in your settings. How do I fix the Safari browser blocked? Follow the simple steps in the...
Continue ReadingIs there a fee for using Bill Pay?
No! Bill pay is free to use, unless you submit a rush payment or choose the option to send a gift payment. The costs of these will be shown before submission. Many members ask whether there is a fee for using bill pay because they want convenient,...
Continue ReadingHow do I make a mobile deposit?
To make a mobile deposit to your PDCU account using your smartphone, log into your MyPDCU app or the MyPDCU online banking portal and click on "Deposit." Enter the check amount, click "Continue," and select which of your accounts (if you have more...
Continue ReadingHow Do I Set Up E-Alerts?
Yes, you can set up e-alerts in online banking. Alerts arrive by text and/or email, at no cost from us (standard text rates may apply). Many members ask how to set up e-alerts to stay on top of their account activity. How to Set Up E-Alerts Log...
Continue ReadingCan I set up alerts for my account?
Yes, the credit union offers alerts that can be set up in online banking. Alerts will come through as a text and/or email. There is no fee for this, though standard text message rates apply; please check with your mobile provider for details. Many...
Continue ReadingCan I save or print my Estatement?
YES! Depending on your browser, once you have opened your statement in online banking, you may see icons in the top corner for downloading and printing. You may also right-click on your mouse and choose ‘save as’ or ‘print’. Many members ask,...
Continue ReadingWhat happens if my app says I’ve logged into too many devices?
Please give us a call at 844-700-7328. The app only allows up to 5 devices to be logged into. Many members ask what happens if my app says I’ve logged into too many devices when they see this message in the MyPDCU app. Why This Message Appears The...
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