FAQ Category: Online Banking
What happens if my MyPDCU app says I’ve logged into too many devices?
If your MyPDCU app says you have logged into too many devices, it means you have reached the app’s device limit. The app allows up to 5 devices to be logged in at one time. When that limit is reached, new logins may be blocked until an older device is...
Continue ReadingWhat happens if I get locked out of PDCU’s Online Banking Portal after too many failed attempts?
If you are locked out of PDCU’s Online Banking Portal after too many failed login attempts, the system will prevent you from trying again for 24 hours. If you need help regaining access, call People Driven Credit Union at 844-700-7328 during business...
Continue ReadingHow do I protect my account when using mobile banking?
To help protect your account when using mobile banking, use a strong password that only you know, do not save passwords on shared devices, and enable facial recognition or fingerprint sign-in on your personal device when available. It is also a good idea...
Continue ReadingHow do I reset my online banking password?
If you need to reset your People Driven Credit Union online banking password, go to my.peopledrivencu.org or open the MyPDCU app and select the password recovery option on the login screen. Follow the prompts to reset your password using your username...
Continue ReadingI forgot my username for PDCU’s Online Banking Portal. How do I recover it?
If you forgot your username for People Driven Credit Union online banking, go to my.peopledrivencu.org and use the account recovery options on the login page. In some cases, you may be able to select the “Forgot?” link, choose “Try another way,”...
Continue ReadingHow do I make a payment on my People Driven Visa credit card?
You can make a payment on your People Driven Visa credit card through online banking, the MyPDCU app, by phone, in person, or by mail. Payment options Make a payment in online banking or the MyPDCU app at my.peopledrivencu.org Set up recurring...
Continue ReadingHow do I cancel EStatements?
How do I cancel eStatements at People Driven Credit Union? To cancel eStatements, update your statement delivery preferences in online banking or contact People Driven Credit Union for assistance. How to cancel eStatements Sign in to online...
Continue ReadingHow do I view my EStatement?
How do I view my eStatements at People Driven Credit Union? You can view your eStatements by logging in to People Driven Credit Union online banking and opening the statements area. How to view your eStatements Sign in to online banking. Open...
Continue ReadingHow do I sign up for EStatements?
You can sign up for eStatements through People Driven Credit Union online banking. Once you enroll, you can view your statements digitally instead of receiving paper statements by mail. How to sign up Log in to online banking, go to your statement or...
Continue ReadingWhere do I find my PDCU member number?
You can find your PDCU member number in online banking, on your account documents or monthly statements, or on your physical membership card. Where to look If you are signed in to digital banking, check your profile or account details. You may also...
Continue ReadingWhat is Bill Pay?
Quick answer: This service, available in People Driven Credit Union online banking and the MyPDCU app, lets you pay one-time or recurring bills from your PDCU checking account without writing checks. In addition, it helps you keep payments organized in...
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