FAQ Category: Online Banking
Who do I contact if I am locked out of PDCU’s Online Banking Portal after too many failed attempts?
If you are locked out, the system will prevent you from trying again for 24 hours. Contact us at (844) 700-7328 if you need help accessing your account. Many members ask who I should contact if they are locked out of PDCU's Online Banking Portal after...
Continue ReadingHow do I protect my account when using mobile banking?
We suggest using a password that only you would know. Do not save any passwords on devices that are not yours. Use facial recognition or thumbprint recognition on your private devices. Many members ask how to protect their accounts when using mobile...
Continue ReadingCan I update my address online?
YES! Please log in to online banking, choose the ‘Services’ tab, and select ‘change address’. Many members ask how to update their address online because it is fast, secure, and convenient, whether at home or on the go. How to Update Your...
Continue ReadingHow do I reset my online banking password?
How do I reset my online banking password at People Driven Credit Union? You can reset your password yourself by choosing the ‘forgot password’ link on the website or app. You may also call us at 844-700-7328, and a rep will assist you. Many...
Continue ReadingI forgot my online banking username, how do I recover it?
How do I recover my online banking username at People Driven Credit Union? If you forgot your online banking username, you can recover it easily online or by calling People Driven Credit Union. Many members ask how to recover their online banking...
Continue ReadingHow do I make a payment on my People Driven Visa credit card?
How do I make a payment on my People Driven Credit Union Visa credit card? You can make your People Driven Visa credit card payment through approved online, mobile, or supported payment channels. Payment options Online payment through digital...
Continue ReadingHow do I find my tax statements?
How do I find my tax statements from People Driven Credit Union? You can typically find tax statements in digital banking documents or by contacting People Driven Credit Union for support. How to locate tax statements Sign in to online banking and...
Continue ReadingWho do I contact if I did not receive a monthly statement?
What should I do if I did not receive my monthly statement from People Driven Credit Union? If you did not receive your monthly statement, contact People Driven Credit Union right away so we can verify delivery preferences and account details. What to...
Continue ReadingHow do I cancel EStatements?
How do I cancel eStatements at People Driven Credit Union? To cancel eStatements, update your statement delivery preferences in online banking or contact People Driven Credit Union for assistance. How to cancel eStatements Sign in to online...
Continue ReadingHow do I view my EStatement?
How do I view my eStatements at People Driven Credit Union? You can view your eStatements by logging in to People Driven Credit Union online banking and opening the statements area. How to view your eStatements Sign in to online banking. Open...
Continue ReadingHow do I sign up for EStatements?
How do I sign up for eStatements at People Driven Credit Union? You can enroll in eStatements through People Driven Credit Union online banking settings. Many members ask how do I sign up for eStatements because it is fast, free, and convenient. How to...
Continue ReadingCan I update my address with People Driven Credit Union online?
Quick answer: You update your address quickly through People Driven Credit Union online banking or the MyPDCU mobile app. Most members finish in under two minutes. We sometimes ask for extra verification to protect your account. How to update your...
Continue ReadingWhat is Bill Pay?
Quick answer: This service, available in People Driven Credit Union online banking and the MyPDCU app, lets you pay one-time or recurring bills from your PDCU checking account without writing checks. In addition, it helps you keep payments organized in...
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