FAQ Category: Other
What is a Line of Credit?
A line of credit is a type of revolving loan that lets you borrow money up to an approved limit, repay what you use, and borrow again as long as the account remains open and in good standing. Unlike a traditional installment loan, you do not receive the full amount all at once. Instead, you use only what you need ...
Continue ReadingIs there a minimum balance requirement for a checking account?
People Driven Credit Union’s checking accounts do not require a minimum balance and do not have monthly maintenance fees. If you are opening a new account and are not already a member, a Membership Share Savings Account is required to establish membership. That account requires a $5 deposit. PDCU checking accounts also include convenient features such as a Visa Debit ...
Continue ReadingHow do I make a mobile deposit?
To make a mobile deposit, log in to the MyPDCU app or online banking and select “Deposit.” Enter the check amount, choose the account where you want the deposit to go, and follow the prompts to capture clear images of the front and back of the check. Before you submit your deposit Sign the back of the check and write ...
Continue ReadingHow Do I Set Up E-Alerts?
You can set up e-alerts in People Driven Credit Union online banking to receive account notifications by text message, email, or both. There is no fee from PDCU to use e-alerts, although standard text message rates may apply. How to set up e-alerts Log in to online banking, click the “Services” tab, and select “E-Alerts.” Verify your contact information, then ...
Continue ReadingCan I set up alerts for my account?
You can set up e-alerts in People Driven Credit Union online banking to receive account notifications by text message, email, or both. There is no fee from PDCU to use e-alerts, although standard text message rates may apply. How to set up e-alerts Log in to online banking, click the “Services” tab, and select “E-Alerts.” Verify your contact information, then ...
Continue ReadingCan I save or print my Estatement?
Yes. After you open your eStatement in online banking, you can usually save or print it using the download or print icons shown in your browser or PDF viewer. Depending on your device, you may also be able to right-click and choose “Save as” or “Print.” How to save or print your eStatement Open your eStatement in online banking or ...
Continue ReadingWhat happens if my MyPDCU app says I’ve logged into too many devices?
If your MyPDCU app says you have logged into too many devices, it means you have reached the app’s device limit. The app allows up to 5 devices to be logged in at one time. When that limit is reached, new logins may be blocked until an older device is removed. How to fix it If you can still access ...
Continue ReadingWhat happens if I get locked out of PDCU’s Online Banking Portal after too many failed attempts?
If you are locked out of PDCU’s Online Banking Portal after too many failed login attempts, the system will prevent you from trying again for 24 hours. If you need help regaining access, call People Driven Credit Union at 844-700-7328 during business hours. Why this happens This temporary lockout is a security feature designed to help protect your account after ...
Continue ReadingHow do I protect my account when using mobile banking?
To help protect your account when using mobile banking, use a strong password that only you know, do not save passwords on shared devices, and enable facial recognition or fingerprint sign-in on your personal device when available. It is also a good idea to turn on account alerts so you can spot unusual activity quickly. Good habits that help protect ...
Continue ReadingCan I update my address online?
Yes. You can update your address through People Driven Credit Union online banking or the MyPDCU app. In some cases, we may ask you to verify your identity before the change is saved. How to update your address Log in at my.peopledrivencu.org/login or open the MyPDCU app. Tap the circle icon with your initials or photo to open your profile, ...
Continue ReadingHow do I reset my online banking password?
If you need to reset your People Driven Credit Union online banking password, go to my.peopledrivencu.org or open the MyPDCU app and select the password recovery option on the login screen. Follow the prompts to reset your password using your username and access to your registered email address. If the standard password reset option does not work, you may be ...
Continue ReadingI forgot my username for PDCU’s Online Banking Portal. How do I recover it?
If you forgot your username for People Driven Credit Union online banking, go to my.peopledrivencu.org and use the account recovery options on the login page. In some cases, you may be able to select the “Forgot?” link, choose “Try another way,” and verify your identity using information such as your Member Number and Social Security number, EIN, or ITIN, depending ...
Continue ReadingHow do I receive a new ATM/Debit card?
Request Your Replacement card by calling our Member Center at 248-263-4100 during business hours. Tell the representative about your card issue. They verify your identity and start the replacement order right away. You can also visit any branch in Livonia, Southfield, Warren, Ypsilanti, Romeo. or contact us How replacement works Report card issues (lost, stolen, damaged, expiring). Complete identity verification ...
Continue ReadingDo I need to place a travel alert for my ATM/debit card?
A travel alert may be recommended before you travel, especially if you expect to use your ATM or debit card outside your normal spending area. Setting a travel alert can help reduce the chance of unnecessary card declines while you are away. How to place a travel alert You can usually place a travel alert through online banking or the ...
Continue ReadingWho do I contact if my debit card is being declined?
If your People Driven Credit Union debit card is being declined, contact us so we can review transaction status, account settings, and any security blocks. Common reasons include low balance, pending items, or security holds. Our team checks everything for you in minutes. What to check first: Check Your Balance and Pending Items – Log in to online banking or open ...
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