FAQ Category: Other
Can I set up alerts for my account?
You can set up e-alerts in People Driven Credit Union online banking to receive account notifications by text message, email, or both. There is no fee from PDCU to use e-alerts, although standard text message rates may apply. How to set up...
Continue ReadingCan I save or print my Estatement?
Yes. After you open your eStatement in online banking, you can usually save or print it using the download or print icons shown in your browser or PDF viewer. Depending on your device, you may also be able to right-click and choose “Save as” or...
Continue ReadingWhat happens if my MyPDCU app says I’ve logged into too many devices?
If your MyPDCU app says you have logged into too many devices, it means you have reached the app’s device limit. The app allows up to 5 devices to be logged in at one time. When that limit is reached, new logins may be blocked until an older device is...
Continue ReadingWhat happens if I get locked out of PDCU’s Online Banking Portal after too many failed attempts?
If you are locked out of PDCU’s Online Banking Portal after too many failed login attempts, the system will prevent you from trying again for 24 hours. If you need help regaining access, call People Driven Credit Union at 844-700-7328 during business...
Continue ReadingHow do I protect my account when using mobile banking?
To help protect your account when using mobile banking, use a strong password that only you know, do not save passwords on shared devices, and enable facial recognition or fingerprint sign-in on your personal device when available. It is also a good idea...
Continue ReadingCan I update my address online?
Yes. You can update your address through People Driven Credit Union online banking or the MyPDCU app. In some cases, we may ask you to verify your identity before the change is saved. How to update your address Log in at my.peopledrivencu.org/login...
Continue ReadingHow do I reset my online banking password?
If you need to reset your People Driven Credit Union online banking password, go to my.peopledrivencu.org or open the MyPDCU app and select the password recovery option on the login screen. Follow the prompts to reset your password using your username...
Continue ReadingI forgot my username for PDCU’s Online Banking Portal. How do I recover it?
If you forgot your username for People Driven Credit Union online banking, go to my.peopledrivencu.org and use the account recovery options on the login page. In some cases, you may be able to select the “Forgot?” link, choose “Try another way,”...
Continue ReadingHow do I receive a new ATM/Debit card?
Request Your Replacement card by calling our Member Center at 248-263-4100 during business hours. Tell the representative about your card issue. They verify your identity and start the replacement order right away. You can also visit any branch in...
Continue ReadingDo I need to place a travel alert for my ATM/debit card?
A travel alert may be recommended before you travel, especially if you expect to use your ATM or debit card outside your normal spending area. Setting a travel alert can help reduce the chance of unnecessary card declines while you are away. How to...
Continue ReadingWho do I contact if my debit card is being declined?
If your People Driven Credit Union debit card is being declined, contact us so we can review transaction status, account settings, and any security blocks. Common reasons include low balance, pending items, or security holds. Our team checks everything...
Continue ReadingHow do I activate my ATM/Debit card?
To activate your People Driven Credit Union ATM or debit card, call 866-762-0558 and follow the prompts to verify your identity and card details. Once activation is complete, your card is ready to use for purchases and ATM transactions. For the...
Continue ReadingHow do I report an ATM/Debit card lost or stolen?
If your People Driven Credit Union ATM or debit card is lost or stolen, call 888-241-2510 right away to report it and help protect your account. What to do right away Call our 24/7 lost or stolen card hotline at 888-241-2510. If you are...
Continue ReadingHow do I make a payment on my People Driven Visa credit card?
You can make a payment on your People Driven Visa credit card through online banking, the MyPDCU app, by phone, in person, or by mail. Payment options Make a payment in online banking or the MyPDCU app at my.peopledrivencu.org Set up recurring...
Continue ReadingHow do I find my tax statements?
How do I find my tax statements? You can find your People Driven Credit Union tax statements in online banking or the MyPDCU app. Tax forms such as 1099-INT and 1098 are generally available in the Statements or Documents section. How to find your...
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