FAQ Category: Other
Can I update my address online?
YES! Please log in to online banking, choose the ‘Services’ tab, and select ‘change address’. Many members ask how to update their address online because it is fast, secure, and convenient, whether at home or on the go. How to Update Your...
Continue ReadingHow do I reset my online banking password?
If you need to reset your People Driven Credit Union online banking password, go to my.peopledrivencu.org or open the MyPDCU app and select the password recovery option on the login screen. Follow the prompts to reset your password using your username...
Continue ReadingI forgot my username for PDCU’s Online Banking Portal. How do I recover it?
If you forgot your username for People Driven Credit Union online banking, go to my.peopledrivencu.org and use the account recovery options on the login page. In some cases, you may be able to select the “Forgot?” link, choose “Try another way,”...
Continue ReadingWhy can’t I make an ATM deposit?
Why can't I make an ATM deposit at People Driven Credit Union? In some cases, we may restrict a card from completing an ATM deposit. Please call us at 844-700-7328 if you are having trouble making a deposit. Many members ask why I can't make an ATM...
Continue ReadingDoes People Driven Credit Union offer Mortgages?
How do I apply for a mortgage at People Driven Credit Union? Yes, People Driven Credit Union offers mortgage options for eligible borrowers, including purchase and refinance programs. Many members ask how to apply for a mortgage with People Driven...
Continue ReadingHow do I receive a new ATM/Debit card?
Request Your Replacement card by calling our Member Center at 248-263-4100 during business hours. Tell the representative about your card issue. They verify your identity and start the replacement order right away. You can also visit any branch in...
Continue ReadingDo I need to place a travel alert for my ATM/debit card?
How do I set up a travel alert at People Driven Credit Union? Travel alerts may be recommended for some card activity. Contact People Driven Credit Union before travel so we can help prevent unnecessary card declines. The easiest and preferred way is...
Continue ReadingWho do I contact if my debit card is being declined?
If your People Driven Credit Union debit card is being declined, contact us so we can review transaction status, account settings, and any security blocks. Common reasons include low balance, pending items, or security holds. Our team checks everything...
Continue ReadingHow do I activate my ATM/Debit card?
To activate your People Driven Credit Union ATM or debit card, call 866-762-0558 and follow the prompts to verify your identity and card details. Once activation is complete, your card is ready to use for purchases and ATM transactions. For the...
Continue ReadingHow do I report an ATM/Debit card lost or stolen?
If your People Driven Credit Union ATM or debit card is lost or stolen, call 888-241-2510 right away to report it and help protect your account. What to do right away Call our 24/7 lost or stolen card hotline at 888-241-2510. If you are...
Continue ReadingHow do I make a payment on my People Driven Visa credit card?
You can make a payment on your People Driven Visa credit card through online banking, the MyPDCU app, by phone, in person, or by mail. Payment options Make a payment in online banking or the MyPDCU app at my.peopledrivencu.org Set up recurring...
Continue ReadingHow do I find my tax statements?
How do I find my tax statements from People Driven Credit Union? You can typically find tax statements in digital banking documents or by contacting People Driven Credit Union for support. How to locate tax statements Sign in to online banking and...
Continue ReadingIs there a charge for monthly statements?
Most members pay nothing for monthly statements by selecting digital delivery to get eStatements at no cost. We charge $5 per month for paper statements mailed to your home. Members under 23 years old receive paper statements free. 5 Helpful Hints About...
Continue ReadingWho do I contact if I did not receive a monthly statement?
What should I do if I did not receive my monthly statement from People Driven Credit Union? If you did not receive your monthly statement, contact People Driven Credit Union right away so we can verify delivery preferences and account details. What to...
Continue ReadingHow do I cancel EStatements?
How do I cancel eStatements at People Driven Credit Union? To cancel eStatements, update your statement delivery preferences in online banking or contact People Driven Credit Union for assistance. How to cancel eStatements Sign in to online...
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